Returns and compaints

You can return Dear Eco goods within 30 days of purchase.

All items must be returned in a fully resalable condition, which means being unused with swing tags attached. Return the products with an enclosed printout of the completed "Return Form" (link to PDF version) to the following address:

Scan Concept sp. z o. o.

Lindego 7c,

30-148 Cracow.

Return the products with an enclosed printout of the completed "Return Form".

Dear Eco guarantees a refund within 7 days of receipt of package via bank transfer to the account specified by the customer in the return form.

* Dear Eco does not accept Cash on Delivery packages.

Complaints

We take responsibility for any faults in the products.

The faulty products with an enclosed printout of the completed "Complaint Form" (link to PDF version) should be sent to the following address:

Scan Concept sp. z o. o.

Lindego 7c,

30-148 Cracow.

The complaint will be dealt with within 14 days of delivery. The faulty products will be replaced or a full refund will be given.

We will notify you by e-mail as soon as your claim has been received and processed.

We do not accept Cash on Delivery packages.

Details regarding return policy and complaints can be found in Terms and Conditions.

* Dear Eco does not accept Cash on Delivery packages.

If you have further , please contact: [email protected]

We are happy to answer all your questions,

Dear Eco Team